Returns & Exchanges
At zoe kratzmann, we want you to love your purchase. If you are not completely satisfied, we offer returns on full-priced items within 14 days of delivery for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original condition, unworn and unwashed, with all designer tags and packaging still attached.
Ship the Parcel
Affix the provided shipping label to your package and drop it off at your nearest authorized postal service or courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing