Frequently Asked Questions
Everything you need to know about your zoe kratzmann experience.
What is your shipping policy within Australia?
We offer complimentary standard shipping on all Australian orders over $200. For orders under this amount, a flat rate fee applies. Express shipping options are also available at checkout for faster delivery.
How do I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our returns portal to initiate a refund or size exchange.
How can I find my correct size?
Each product page features a specific 'Size Guide' and detailed 'Garment Measurements' to help you find the perfect fit. If you are between sizes, we generally recommend checking the specific silhouette description for fit notes.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options including Afterpay and Klarna for eligible customers.
How do I care for my zoe kratzmann garments?
To ensure the longevity of your pieces, please follow the specific care instructions located on the internal garment label. We recommend gentle hand washing or eco-friendly dry cleaning for our delicate silk and linen blends.